Terms and Conditions

Effective Date: 28th August 2025
Last Updated: 20th September 2026

7 Orbit provides technology, automation and related services.

Unless expressly stated in a separate written agreement, we do not guarantee:

• A specific number of leads
• A specific revenue amount
• A specific conversion rate
• A specific number of appointments
• A specific return on investment
• A specific sales result
• A specific social media result
• Uninterrupted availability of third party platforms
• That every AI response will be accurate
• That every lead will become a customer

Business results depend on numerous factors outside our control, including your market, pricing, sales process, staff, competition, offer, customer demand, advertising budget, third party platforms and economic conditions.

You agree to provide accurate and lawful information necessary for us to deliver the service.

You are responsible for:

• Providing accurate business information
• Reviewing automation instructions
• Reviewing important AI generated outputs
• Maintaining appropriate access permissions
• Providing lawful customer data
• Obtaining necessary consent from your customers where required
• Ensuring your marketing communications comply with applicable laws
• Maintaining your third party account access
• Maintaining the security of your credentials
• Reviewing scheduled social media content
• Monitoring automated customer communications where appropriate

You confirm that you have the necessary rights, permissions and authority to provide any customer data, prospect information, content, recordings, contact lists or other information that you provide to 7 Orbit.

You authorize 7 Orbit to process such information to the extent reasonably necessary to provide the purchased service.

You must not provide data to 7 Orbit that you are legally prohibited from sharing.

Our services may depend on third party platforms including social networks, email providers, messaging services, calendars, CRM systems, AI providers, cloud services and payment processors.

Third party platforms may:

• Change their APIs
• Change their pricing
• Restrict access
• Suspend accounts
• Change their policies
• Remove features
• Experience outages
• Modify technical requirements

7 Orbit is not responsible for losses caused solely by changes, outages, restrictions or failures of third party services beyond our reasonable control.

Where technically and commercially feasible, we may provide reasonable assistance in adapting your automation to changes affecting the service.

Where social media automation is purchased, the customer remains responsible for:

• The content being published
• Copyright permissions
• Advertising claims
• Brand claims
• Publishing schedules
• Account permissions
• Compliance with platform rules

Our automation system may retrieve scheduled content, identify publishing dates, route content to configured accounts and update tracking records.

7 Orbit does not assume responsibility for customer supplied content that violates a platform's rules or applicable law.

Where an AI lead enquiry system is purchased, the system may receive enquiries, process supplied information, generate configured responses, send messages through connected channels and notify the customer's team.

The customer remains responsible for the accuracy of the information provided to the AI system and for reviewing important communications where appropriate.

Where an AI revenue automation system is purchased, the system may perform prospect discovery, qualification, research, data enrichment, outreach, AI replies, scheduling and lead handover according to the agreed configuration.

AI generated research and prospect information may contain inaccuracies.

The customer remains responsible for final sales decisions and compliance with applicable marketing and communication laws.

The AI Voice Receptionist may answer calls, collect information, assist with scheduling and route information into connected systems.

Depending on configuration, the system may collect names, contact details, appointment preferences, enquiry details and other information necessary for the requested workflow.

Customers are responsible for ensuring that any call recording, transcription, notification or personal data processing is lawful in the jurisdictions where the service is used.

7 Orbit does not guarantee that an AI receptionist will correctly understand every caller or situation.

Customers should provide appropriate human escalation procedures for sensitive, emergency or complex matters.

Some AI receptionist configurations may be used by healthcare related businesses.

Unless expressly agreed in writing, 7 Orbit does not represent that a particular service configuration is compliant with every healthcare privacy, medical records, professional secrecy or sector specific requirement applicable to the customer.

Customers operating in regulated industries are responsible for determining their own legal and regulatory requirements and informing 7 Orbit of relevant technical requirements before implementation.

All prices, subscription fees, setup fees and other charges will be communicated through the relevant product page, quotation, invoice or written agreement.

Unless otherwise agreed:

• Payment must be received before service activation
• Taxes or government charges may apply where applicable
• Third party platform fees may be charged separately
• Additional work outside the agreed scope may incur additional charges
• Failed or reversed payments may result in suspension of services

7 Orbit takes reasonable measures to protect payment related information.

Where third party payment processing is used, payment details may be processed directly by the relevant payment provider.

7 Orbit does not intentionally retain full card numbers or sensitive authentication data such as CVV/CVC after authorization.

Customers should never provide:

• Card PINs
• ATM PINs
• Banking passwords
• One time passwords
• Authentication codes

to 7 Orbit employees through ordinary communication channels.

Customers should complete payments only through authorized payment channels.

If you receive a payment request that appears suspicious or differs from the payment instructions provided by 7 Orbit, do not make the payment until the request has been independently verified.

Third party payment providers are independently responsible for their payment infrastructure and may maintain their own terms, privacy policies and security requirements.

Because many 7 Orbit services involve digital products, automation configuration, software setup, customized workflows or services that may begin immediately after purchase, refunds may be subject to the specific product's refund terms.

Unless a separate written refund policy applies:

• Fees for completed setup work may be non refundable
• Customized automation work may be non refundable once work has commenced
• Third party charges may be non refundable
• Subscription cancellations may take effect at the end of the current billing period
• Refunds approved by 7 Orbit will normally be processed through the original payment method where reasonably possible

Nothing in these Terms excludes consumer rights that cannot legally be excluded.

7 Orbit retains ownership of its:

• Software
• Automation frameworks
• Templates
• Workflows
• Methodologies
• Internal processes
• Source code
• System architecture
• Documentation
• Branding
• Logos
• Proprietary technology

Unless otherwise agreed in writing, purchasing a service does not transfer ownership of 7 Orbit's underlying technology or intellectual property to the customer.

Customers retain ownership of content and business information they provide to 7 Orbit, subject to the rights necessary for providing the service.

You grant 7 Orbit a limited, non exclusive right to use, reproduce, transmit, modify and process customer supplied content solely to provide the purchased services.

This authorization ends when the relevant processing is no longer required, subject to legitimate retention requirements.

You may not use our services to:

• Break the law
• Commit fraud
• Impersonate another person or business
• Distribute malware
• Conduct unauthorized surveillance
• Harass individuals
• Send unlawful spam
• Send deceptive communications
• Violate intellectual property rights
• Process data without appropriate authorization
• Conduct illegal activities
• Circumvent security controls
• Attack or disrupt third party systems
• Generate or distribute content prohibited by applicable law

We reserve the right to suspend or terminate services where we reasonably believe the service is being used unlawfully, fraudulently or in a manner that creates material security or legal risk.

Customers are responsible for maintaining the confidentiality of their account credentials and access information.

You must promptly notify 7 Orbit if you suspect:

• Unauthorized access
• Credential theft
• Account compromise
• Unauthorized automation activity
• Unauthorized payment activity

7 Orbit may temporarily restrict access where reasonably necessary to protect an account, system or other customers.

We aim to provide reliable services but cannot guarantee uninterrupted availability.

Services may occasionally be unavailable because of:

• Maintenance
• Technical failures
• Internet outages
• Hosting issues
• Cybersecurity incidents
• Third party platform outages
• API changes
• Cloud provider failures
• Force majeure events

Where reasonably possible, we will work to restore affected services.

7 Orbit uses reasonable technical and organizational safeguards designed to protect its systems and customer information.

However, no online service can guarantee complete security.

Customers acknowledge that internet based systems involve inherent security risks.

Each party agrees to use reasonable measures to protect confidential information received from the other party.

Confidential information does not include information that:

• Is publicly available
• Was already lawfully known
• Is independently developed
• Is lawfully received from another source
• Must be disclosed by law

Where disclosure is legally required, the receiving party may disclose the minimum information reasonably necessary.

To the maximum extent permitted by applicable law, 7 Orbit shall not be liable for indirect, incidental, special, consequential or punitive losses, including loss of profits, revenue, business opportunities, goodwill or anticipated savings arising from use of the services.

Where permitted by law, 7 Orbit's aggregate liability relating to a particular service shall not exceed the amount actually paid by the customer to 7 Orbit for that service during the period specified in the applicable agreement, unless a different limitation is expressly agreed in writing.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, you agree to defend and indemnify 7 Orbit and its officers, employees, contractors and service providers against claims, losses, damages and reasonable expenses arising from:

• Your unlawful use of the services
• Your breach of these Terms
• Your violation of third party rights
• Customer supplied content
• Unauthorized data provided by you
• Your violation of applicable marketing or communication laws
• Your misuse of connected third party platforms

This section does not apply to losses caused by 7 Orbit's own unlawful conduct or obligations that cannot legally be transferred to the customer.

7 Orbit may suspend or terminate services if:

• Payment remains overdue
• You materially breach these Terms
• Your use creates a significant security risk
• Your use is unlawful
• You misuse the service
• A third party platform required for the service becomes unavailable
• Continuing the service would create material legal or operational risk

Where reasonably appropriate, we may provide notice and an opportunity to resolve the issue before termination.

After termination:

• Access to the service may cease
• Connected account permissions may be removed
• Outstanding amounts may remain payable
• Certain information may be retained where legally or operationally required
• Confidentiality obligations may continue
• Intellectual property provisions continue
• Liability limitations continue to the extent legally enforceable

Your use of third party services connected to 7 Orbit may also be subject to their own terms and policies.

You are responsible for complying with those requirements.

7 Orbit does not control third party services and cannot guarantee their continued operation.

7 Orbit may modify, improve, replace or discontinue features from time to time.

Where a material change significantly affects a paid service, we will make reasonable efforts to communicate the change where appropriate.

We may update these Terms from time to time.

The updated version will be published with a new "Last Updated" date.

Continued use of the service after the effective date of revised Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Customers may contact 7 Orbit regarding:

• Service issues
• Billing concerns
• Privacy concerns
• Security incidents
• Refund requests
• Account issues
• Complaints

We will make reasonable efforts to review and respond to legitimate complaints.

The parties should first attempt to resolve disputes through good faith communication.

Where a dispute cannot be resolved informally, the matter may be submitted to the appropriate courts or dispute resolution mechanism having jurisdiction under applicable law.

These Terms shall be governed by and interpreted in accordance with the applicable laws of Pakistan, unless another governing law is required by applicable law or expressly agreed in a separate written contract.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions shall continue in effect.

These Terms, together with any applicable quotation, invoice, service agreement, order form or written agreement between you and 7 Orbit, constitute the agreement governing your use or purchase of the applicable services.

Where there is a conflict between these Terms and a separately signed written agreement, the signed agreement will control to the extent of the conflict.

For questions about these Terms and Conditions:

Website: www.7-orbit.com
Email: 7orbit.official@gmail.com
Phone: +92 302 0395555

This Privacy Policy shall be interpreted in accordance with applicable laws of Pakistan, unless another jurisdiction is required by applicable law or a separate written agreement between the parties.