Privacy Policy

Effective Date: 28th August 2025
Last Updated: 20th September 2026

This may include:
• Name
• Business name
• Email address
• Telephone or WhatsApp number
• Billing information
• Business address
• Account or login information
• Service requirements
• Communication preferences
• Information submitted through forms
• Information provided during consultations
• Customer support communications
• Information necessary to configure your automation system

When you purchase or configure an automation system, you may provide information relating to:
• Customers and prospects
• Leads and enquiries
• Appointments
• Email communications
• CRM records
• Social media accounts
• Content and media files
• Calendars
• Business processes
• Sales information
• Customer communications
• Contact information
• Workflow instructions
• AI prompts and configuration instructions.

You remain responsible for ensuring that you have the appropriate authority and permissions to provide this information to us for processing.

When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referring website
• Approximate location derived from technical information
• Website interaction information
• Date and time of visits
• Cookies and similar technologies

We may use information to:
• Provide and configure our services
• Process purchases and payments
• Create and maintain customer accounts
• Deliver AI automation workflows
• Connect authorized third party platforms
• Process leads and enquiries
• Send configured communications
• Schedule appointments
• Provide customer support
• Respond to enquiries
• Improve our products and services
• Monitor system performance
• Detect fraud, abuse and security threats
• Maintain business records
• Communicate important service updates
• Send marketing communications where permitted
• Comply with applicable legal obligations
• Protect our rights, property and systems

Some 7 Orbit services use artificial intelligence to process information and perform configured tasks. Depending on the service purchased, AI may be used to:
• Generate or assist with customer responses
• Analyze enquiries
• Qualify leads
• Research prospects
• Personalize outreach
• Generate follow up messages
• Assist with scheduling
• Process conversations
• Handle routine telephone enquiries
• Organize information
• Assist with workflow automation.

Our AI systems operate according to the instructions, configurations and information provided by the customer. AI generated information may contain errors, omissions or inaccuracies. Customers should review important information before relying upon it for material business, financial, legal, medical or other consequential decisions.

Our services may require customers to authorize connections with third party platforms. Depending on your selected service, these may include platforms such as:
• Facebook
• Instagram
• YouTube
• TikTok
• X
• Gmail
• Google Calendar
• Google Sheets
• WhatsApp
• Telegram
• CRM platforms
• Email providers
• Cloud services
• Payment processors.

The availability and functionality of integrations may change when third party providers modify their APIs, policies, permissions or services. 7 Orbit does not control the privacy practices, security, availability or policies of third party platforms. You should review the privacy policies and terms of the third party services you connect to your 7 Orbit system.

You authorize 7 Orbit to access connected accounts only to the extent necessary to provide the services you have requested. You are responsible for:
• Providing accurate authorization information
• Maintaining ownership or authorization over connected accounts
• Keeping account credentials secure
• Maintaining appropriate permissions
• Informing us when access should be removed
• Ensuring your use of third party platforms complies with their terms.

You should never provide passwords, authentication codes or other sensitive credentials through insecure channels.

Subject to our rights in our software, systems, templates, technology, methodologies and intellectual property, customers retain their rights in customer data they provide to us. We do not claim ownership of your customer lists, business records, content or other data merely because you provide that information to us for the purpose of delivering our services. You grant 7 Orbit the limited rights necessary to host, process, transmit, modify and otherwise use such information solely for providing, maintaining, securing and improving the services, subject to this Privacy Policy and your agreement with us.

Payments may be processed through third party payment processors, banks or other payment service providers. Where payment processing is handled by a third party, your payment information may be submitted directly to that payment provider rather than being stored on 7 Orbit's systems. 7 Orbit will use reasonable measures to protect payment related information within systems under our control.

Where applicable, payment processing should be performed through appropriately secured payment providers and technologies. 7 Orbit does not intentionally store full payment card numbers, CVV/CVC security codes or other sensitive card authentication information after payment authorization unless a specific payment arrangement lawfully requires otherwise. Sensitive authentication information such as CVV/CVC must not be retained after authorization. Customers should only submit payment information through the official payment method presented by 7 Orbit or its authorized payment provider. 7 Orbit will not ask customers to provide card PINs, passwords, one time authentication codes or similar confidential banking credentials through ordinary email, WhatsApp, social media messages or other unofficial channels. Customers should immediately notify 7 Orbit if they believe that payment information has been compromised or if they receive a suspicious payment request claiming to be from 7 Orbit. Third party payment providers may have their own privacy policies, security practices and terms. Customers should review those terms before completing a transaction.

We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, loss or destruction. Depending on the system and service involved, security measures may include:
• Access controls
• Authentication mechanisms
• Encryption during transmission where supported
• Secure hosting environments
• Restricted employee access
• Account permission controls
• Monitoring and logging
• Security updates
• Backup procedures
• Third party security controls
• Incident response procedures.

However, no internet based service can guarantee absolute security. Accordingly, while we take reasonable measures to protect information, we cannot guarantee that unauthorized access, hacking, malware, service interruptions or other security incidents will never occur.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Providing services
• Maintaining business records
• Resolving disputes
• Enforcing agreements
• Preventing fraud
• Meeting legal obligations
• Maintaining security
• Accounting and financial requirements.

The actual retention period may vary depending on the type of information and the service involved. When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal, contractual and operational requirements.

We may share information with trusted service providers where reasonably necessary to operate our business and provide services. These may include:
• Hosting providers
• Cloud infrastructure providers
• Payment processors
• CRM providers
• Email providers
• AI service providers
• Analytics providers
• Communication platforms
• Automation platforms
• Customer support providers
• Professional advisers
• Security providers.

We do not sell customer personal information as a business practice. We may disclose information where necessary to:
• Comply with applicable law
• Respond to lawful requests
• Protect our customers
• Protect our rights and property
• Investigate fraud or abuse
• Prevent security incidents
• Enforce our agreements
• Respond to an emergency where legally permitted

Some third party technology providers may process information on servers located outside Pakistan. By using our services, you acknowledge that information may be processed in other jurisdictions where our service providers operate, subject to applicable contractual and legal safeguards.

Our website may use cookies, pixels, analytics tools and similar technologies to:
• Maintain website functionality
• Understand website usage
• Improve user experience
• Analyze traffic
• Measure marketing performance
• Remember preferences
• Support advertising and remarketing where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

If you provide your contact information, we may contact you regarding:
• Your account
• Purchased services
• Support requests
• Service updates
• Security notifications
• New products
• Offers and promotions.

Where required, you may opt out of marketing communications. You may continue to receive essential transactional or service communications where necessary.

Subject to applicable law and reasonable verification requirements, you may request to:
• Access information we hold about you
• Correct inaccurate information
• Request deletion of information where legally permissible
• Withdraw certain permissions
• Request information about how your data is used
• Stop receiving certain marketing communications
• Request termination of connected account access.

Some information may need to be retained for legitimate business, security, contractual or legal reasons.

Our services are intended primarily for businesses and adults.

We do not knowingly design our services to collect personal information directly from children for independent use.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

If we become aware of a security incident involving customer information, we will assess the incident and take reasonable steps to contain, investigate and remediate it. Where required by applicable law or contractual obligations, we may notify affected customers or relevant authorities.

Our website may contain links to third party websites and services. We are not responsible for the content, security, privacy practices or availability of third party websites. You should review the applicable third party privacy policy before providing personal information to them.

If 7 Orbit is involved in a merger, acquisition, restructuring, sale of assets or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law and reasonable confidentiality protections.

We may update this Privacy Policy from time to time. When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice. Your continued use of our services after an updated Privacy Policy becomes effective constitutes acceptance of the revised policy to the extent permitted by law.

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, contact:

Website: www.7-orbit.com
Email: 7orbit.official@gmail.com
Phone: +92 302 0395555

This Privacy Policy shall be interpreted in accordance with applicable laws of Pakistan, unless another jurisdiction is required by applicable law or a separate written agreement between the parties.