A New Enquiry Should Start a Conversation, Not a Waiting Game.

The workflow begins when a new enquiry arrives through a connected form or enquiry source. It processes the incoming details and records them in Google Sheets, creating an organised starting point for your team. The AI agent then uses the supplied information and your configured instructions to prepare a relevant response, helping you acknowledge the enquiry, request additional details, or guide the prospect toward the next step.

Through connected WhatsApp and email channels, the system sends enquiry responses and configured follow-up messages. Conversation memory can help the agent retain context within the configured session, allowing subsequent replies to build on information already shared. This supports a more continuous conversation while reducing repetitive manual messaging.

Your team stays informed through Telegram notifications, so the people responsible for handling enquiries can see when activity needs their attention. Instead of checking several channels for updates, they receive notifications within the connected internal workflow and can step in when personal assistance is needed.

A separate Google Calendar lookup retrieves event information to support availability enquiries and passes an update to your team. This helps staff coordinate the next step using calendar information, while appointment confirmation remains part of your agreed booking process.

From the first enquiry to the next follow-up, this system helps keep customer communication organised and gives your team a clearer view of incoming opportunities.